Customer Relationship Management

/Customer Relationship Management

How can a CRM help your Small business?

Providing the best possible client service is one of the most important ways a business can differentiate itself from its competitors. Client studies have shown more customers prefer dealing with a business that provides a personal efficient service and can easily offer solutions that will quickly resolve their problems or issues. In general, it [...]

By | October 13th, 2017|Customer Relationship Management|0 Comments

The CRM System: 4 Reasons Why it’s Your Most Valuable App!

Client Relationship Management is a concept for managing all your business relationships and interaction with your clients and potential clients, leading to improvements in Customer Service and Customer Experience. A CRM Application allows you to focus on your company’s business relationships and the people who are involved: suppliers, clients, cases, service users or colleagues [...]

OneView For Your Practice

OneView is a compelling 3-in-1 solution for Accountants to significantly improve business processes. It combines the efficiency of a Document Management System with the practicalities of Customer Relationship Management and the security of a Client Web Portal. Document Management (DMS) The all new DMS really is an exciting release as it includes a number [...]

How important is Customer Services & Role of Document Management /CRM

Document Management or and Customer Relationship Management doesn’t only involve applying technology, but also offer a strategy for learning more about the behaviors and needs of the customer as a way of strengthening your relationship with them. CRM therefore becomes more of a business philosophy and less a technical solution that helps Organizations’ to [...]

What is CRM? And why should I use one?

What is CRM? And why should I use one? Customer Relationship Management (CRM) refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer life-cycle. The goal is to enhance business relationships with customers and improve customer retention while driving sales growth. Most CRM solutions are designed [...]

By | April 10th, 2015|Customer Relationship Management|0 Comments