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Yearly Archives: 2015


How important is Customer Services & Role of Document Management /CRM

Document Management or DM and Customer Relationship Management or CRM doesn’t only involve applying technology, but also offer a strategy for learning more about the behaviors and needs of the customer as a way of strengthening your relationship with them. CRM therefore becomes more of a business philosophy and less a technical solution that helps [...]

By | June 3rd, 2015|Document Management|0 Comments

Docusoft Product Suite

The Docusoft Product Suite provides a powerful and secure environment to manage and view all documents, wherever they reside, and all contact data, with extended functionality for internal workflows, document handling, document import, document splitting, external document delivery, document security, access controls, and so much more. Document Management System (DMS) The DMS is our core [...]

By | April 16th, 2015|CRM|0 Comments

What is CRM? And why should I use one?

What is CRM? And why should I use one? Customer Relationship Management (CRM) refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer life-cycle. The goal is to enhance business relationships with customers and improve customer retention while driving sales growth. Most CRM solutions are designed to [...]

By | April 10th, 2015|CRM|0 Comments

Back Office Filing – Key Role in the Successful Running of an Organisation

Back office filing will play a key role in the ever evolving business landscape. Faced with intense competition, organizations are looking for ways to reinforce their market reach and differentiate and develop systems to effectively cater for their client base. Below is a look at the importance of filing processes that are carried out in [...]

By | April 6th, 2015|Document Management|0 Comments